Question 1

What should I expect on my first visit?

Accepted Answer

Arrive a few minutes early to fill out a short intake form and let your therapist know about any areas of tension or things to avoid. From there, it's just about settling in — soft lighting, a quiet room, and a treatment paced to what you need that day. Most guests leave a little slower-moving and a lot more at ease.

Question 2

What's your hygiene protocol between clients?

Accepted Answer

Every room is reset between guests — fresh, laundered linens, sanitized tools, and a full clean before the next session begins. It isn't an exception we make when we remember to; it's the standard for every single appointment, every time.

Question 3

How do I book an appointment?

Accepted Answer

WhatsApp is the fastest way to book — message us your preferred date, time, and treatment, and we'll confirm availability directly. Walk-ins are welcome too, though booking ahead guarantees your slot.

Question 4

What's your cancellation policy?

Accepted Answer

Plans change, and that's completely fine — we just ask for as much notice as possible, ideally a few hours before your appointment, so we can offer the slot to someone else. A quick message on WhatsApp is all it takes.

Question 5

What should I wear or bring?

Accepted Answer

Come as you are — there's no dress code, and you don't need to bring anything with you. We provide everything needed for your treatment, and you're always fully draped by your therapist, undressing only to your own comfort level.

Question 6

Is Veloria suitable for first-timers?

Accepted Answer

Completely. If you've never had a professional massage before, just tell your therapist when you arrive and they'll walk you through what to expect. Many of our regulars started with a Swedish massage — a gentle, well-paced introduction to the rest of our treatments.

Frequently Asked Questions

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